This is how we work. And what you can measure us by.
These commitments apply to the smallest job as much as to ongoing support.
What you can rely on
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A rollback for every change
The rollback for every step is fixed in advance. By arrangement we also schedule rebuild work outside your business hours.
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Tied to no manufacturer
The choice depends on requirements, spare-part availability and your existing contracts.
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Documented and handed over
After every rebuild your network documentation reflects the new state.
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A single point of contact
You speak only to us, even when our partner firms do the work.
Not as large as possible, but as large as necessary
For us sustainable IT is not a separate topic but a result of how we plan. Right-sizing saves power and purchase costs at the same time.
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Measure first, then buy
Before every purchase we measure the actual load and the performance of the existing systems. You can expand later, but you cannot get paid-for reserve capacity back.
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If it works, it stays
A replacement depends not on age but on condition. Reasons to replace are a lack of spare parts, an end to security updates or too little performance.
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Solar power from our site
Our servers draw at least half of their power from solar energy generated directly on site.
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Less travel
We resolve most tasks remotely. This saves you waiting time and saves us the trip.
Three ways to work together
The right model depends on how frequent and how predictable your needs are. It applies equally to network, IT security and AI.
| Project | Block of hours | Ongoing support | |
|---|---|---|---|
| Suits you if … | you have a project with a start and an end: planning, rebuild, audit, migration | unplanned work keeps coming up | you want someone to keep a permanent eye on your systems |
| Billing | time and materials or fixed price | block of hours paid in advance, cheaper than individual hours | fixed flat fee |
| Term | until the end of the project | hours used within 12 months | 12 months with automatic renewal, 3 months’ notice |
| Faults | by arrangement | from the block of hours | accepted and handled Monday to Friday from 8:00 to 17:00 except public holidays, usually remotely |
| Updates and security patches | not included | on request | included |
| Fixed response times | no | no | with a separate service level agreement |
| At the end | documentation stays with you | documentation stays with you | handover of access credentials, configurations and documentation |
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Project
- Suits you if …
- you have a project with a start and an end: planning, rebuild, audit, migration
- Billing
- time and materials or fixed price
- Term
- until the end of the project
- Faults
- by arrangement
- Updates and security patches
- not included
- Fixed response times
- no
- At the end
- documentation stays with you
-
Block of hours
- Suits you if …
- unplanned work keeps coming up
- Billing
- block of hours paid in advance, cheaper than individual hours
- Term
- hours used within 12 months
- Faults
- from the block of hours
- Updates and security patches
- on request
- Fixed response times
- no
- At the end
- documentation stays with you
-
Ongoing support
- Suits you if …
- you want someone to keep a permanent eye on your systems
- Billing
- fixed flat fee
- Term
- 12 months with automatic renewal, 3 months’ notice
- Faults
- accepted and handled Monday to Friday from 8:00 to 17:00 except public holidays, usually remotely
- Updates and security patches
- included
- Fixed response times
- with a separate service level agreement
- At the end
- handover of access credentials, configurations and documentation
Talk to us about your IT.
An initial call clarifies whether and how we can help.